FAQs

Frequently Asked Questions

What do I need to bring for registration?

We need your identification by your passport in black and white for Insurance purpose and your code booking voucher printing.

What should I do when sharing transportation service of PES?
Morning / AfternoonZoning
08.00 / 12.30 RAWAI / NAI HARN / PANWA / AO MAKHAM
KATA / KATA NOI / KARON / PATONG
KALIM / TRITRANG

08.30 / 13.00PHUKET TOWN / SAM KONG / KOH KAEW
BOAT LAGOON / ROYAL MARINA / LAGUNA / KAMALA
KOH SIREY / RASSADA PIER / CHALONG

BANGTAO / SURIN BEACH / NAI THON
PHUKET AIRPORT / LAYAN
MUANG MAI / MAI KHAO / NAI YANG

09.00 / 13.00AO PO / BANG RONG PIER / YAMU
How far in advance do I need to book?

We are booked up in advance, usually one week in advance or for high season (Dec - April) up to two weeks. As soon as you know the date you wish to visit, please book.

Can I drive into the sanctuary?

No, you can’t. There is strictly no public access to the sanctuary for safety and insurance purposes, and also as we have free roaming elephants. Please meet at our Office in Paklok, and you will be transported to the sanctuary in our vehicles.

What time are the tours?

Please arrive at our Office in Paklok at 9.00am for our morning tour, 1.30pm for our afternoon tour. Please see individual tour programs for further details.

Can I store my luggage?

Yes absolutely. We have plenty of space at our office.

What happens if I arrive late to the meeting point?

If you are late, we must start the tour for our other guests.

Do you accept guests at any other time than the tour?

No. It is not possible to 'drop in' to the sanctuary.

Are you still open if it rains?

Yes, we are open whatever the weather conditions. Elephants love the rain and playing in the mud, and it is magical being in the forest when the rain falls. We provide large golf size umbrellas for protection from the heavy rains and strong sun, wellie boots and plastic macs.

Is it muddy? Do I need to bring boots?

No you don't need to bring boots, however if we have had heavy rains, yes it will be muddy. We provide wellie boots in all sizes so please remember to bring a pair of socks!

How hot does it get?

Phuket is either rainy and hot, or dry and hot! Please bring a hat, sunscreen, and if you are prone to sunburn a long sleeved shirt is also useful for extra protection. We provide chilled purified water throughout the tour.

Is it ok to bring infants and toddlers?

Yes absolutely, we cater for all ages. Our program is relaxed and at any time on the walk should you wish to return to the reception our staff will take care of you. Many guests with young children find on hot sunny days that our large umbrellas are great to shade from the sun. We are a sanctuary and our tours are peaceful so if your children enjoy the tranquility of nature then they will love our program.

Are guests in wheelchairs welcome?

Yes, of course. We recommend the morning tour as we feed the elephants near the reception area and then go on the elephant walk. Guests in wheelchairs have accompanied the first part of the walk where the road is less bumpy, however is it more difficult to access the uneven forest pathways. Our Tree Top Reception is also relaxing to enjoy the forest. There is usually an elephant or two roaming nearby, and our staff are always on hand should you need assistance.

What food do you serve?

We serve a delicious home made Thai vegetarian/vegan buffet. Should you have any special dietary requirements please advise our staff on arrival and they will inform the kitchen.

Will my taxi wait for me?

Yes. If you have pre-arranged a round trip journey, your taxi driver will meet you after the tour.

Do you recommend hotels?

There are hundreds of hotels in Phuket catering to a broad spectrum of travelers. Research through any online booking agent. We are in Paklok area which is a quieter more rural area of Phuket. There are guesthouses in this area should you wish for an overnight stay before your tour, however, the best beaches are on the west coast.

Distances (dependent on traffic)
  • Patong to Paklok - 31 kms, approx 55 mins
  • Kamala to Paklok - 27 kms, approx 45 mins
  • Karon to Paklok - 37 kms, approx 1 hour
  • Bang Tao to Paklok - 21 kms, approx 30 mins
  • Cherntalay to Paklok - 21 kms, approx 30 mins
  • Rawai to Paklok - 37 kms, approx 1 hour
  • Phuket Town to Paklok - 26 kms, approx 45 mins
  • Nai Thon beach to Paklok - 20 kms, approx 30 mins
  • Phuket International Airport - 15 kms, approx 25 mins
  • Khao Lak to Paklok - 90 kms, approx 1 hour 30 mins
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