Covid-19: Our Commitment to your Safety

Located on 30 acres of lush, tropical forest, “physical distancing“ comes natural at Phuket Elephant Sanctuary. In addition, Thailand has been ranked second best in the world for its Covid-19 response and recovery according to the World Health Organization (WHO).

Nonetheless, we have taken the necessary steps to adapt the visitor experience according to the recommended safety and hygiene guidelines by the WHO, and we are proud to be the first tour company in Phuket having been awarded with the 2020 Safety & Health Administration Certificate by the Tourism Authority of Thailand.

We have implemented the following initiatives to enhance your experience and to reduce potential risks, so that you can focus on what truly matters: Having an unforgettable experience while observing our rescued elephants in their natural habitat.


  • Physical distancing policy in all vehicles
  • Cleaning & disinfection of vehicles prior to journey
  • Complimentary hand sanitizer in all vehicles
  • All drivers wear face masks

Registration Area

  • Touchless payment options
  • Acrylic partitions at check-in counter
  • Physical distancing policy
  • Improved air flow & air purifiers
  • Touchless hand sanitizers
  • Body temperature checks
  • UV sanitation of cash
  • Strict cleaning schedule

Tree Top Lounge

  • Physical distancing during presentation & meals
  • Semi open-air environment
  • Individual seating instead of communal table
  • Cashless payments at souvenir shop
  • UV sanitation of merchandise
  • Complimentary hand sanitizer
  • Strict cleaning schedule


  • Maximum 6 visitors per tour guide
  • Physical distancing during tour
  • Tour guides wear face masks & face shields
  • Private Tour Guide programs (at surcharge)

Feeding the Elephants

  • Physical distancing policy
  • Personal feeding baskets
  • Hand washing facilities with ozone purified water

Food & Beverage

  • Vegetarian set menu instead of self-service buffet
  • Strict hygiene protocol for kitchen staff
  • Ingredients cleaned with ozone purified water


  • All staff are temperature checked upon arrival
  • All staff wear face masks
  • All guest facing staff wear face masks and face shields
  • All staff have been thoroughly trained
  • Sanitizing facilities and equipment available for all staff


  • Flexible policy with regards to cancellations
  • All bookings can be cancelled or postponed up to 72 hours before tour date without charge
  • Deposits are refunded in the event of cancellation due to Covid-19