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Covid-19: Our Commitment to your Safety

Although “physical distancing” comes natural at our 30-acre sanctuary, we have implemented several initiatives to ensure you have a safe and inspiring experience whilst visiting us. We are also proud to have been SHA+ certified by the Tourism Authority of Thailand, with 100% of our staff being fully vaccinated.

We have implemented the following initiatives to enhance your experience and to reduce potential risks, so that you can focus on what truly matters: Having an unforgettable experience while observing our rescued elephants in their natural habitat.


  • Physical distancing policy in all vehicles
  • Cleaning & disinfection of vehicles prior to journey
  • Complimentary hand sanitizer in all vehicles
  • All drivers wear face masks

Registration Area

  • Touchless payment options
  • Acrylic partitions at check-in counter
  • Physical distancing policy
  • Improved air flow & air purifiers
  • Touchless hand sanitizers
  • Body temperature checks
  • UV sanitation of cash
  • Strict cleaning schedule

Tree Top Lounge

  • Physical distancing during presentation & meals
  • Semi open-air environment
  • Individual seating instead of communal table
  • Cashless payments at souvenir shop
  • UV sanitation of merchandise
  • Complimentary hand sanitizer
  • Strict cleaning schedule


  • Limited number of visitors per tour guide
  • Physical distancing during tour
  • Tour guides wear face masks & face shields
  • Private Tour Guide programs (at surcharge)

Feeding the Elephants

  • Physical distancing policy
  • Personal feeding baskets
  • Hand washing facilities with ozone purified water

Food & Beverage

  • Strict hygiene protocol for kitchen staff
  • Ingredients cleaned with ozone purified water


  • All staff are temperature checked upon arrival
  • All staff wear face masks
  • All guest facing staff wear face masks and face shields
  • All staff have been thoroughly trained
  • Sanitizing facilities and equipment available for all staff


  • Flexible policy with regards to cancellations
  • All bookings with visit date before 31 December 2021 can be cancelled or postponed up to 72 hours before tour date without charge
  • Deposits are refunded in the event of cancellation due to Covid-19